We do not accept returns unless a lamp is
defective so as to be reasonably judged as 'not of merchantable quality'
All lamps are sold with a 12 months
warranty from date of purchase. In certain circumstances outbound postage
will be refunded. After 12 months a minimum £10 service charge plus return
postage will be payable. The cost of parts used will be charged in
addition, as will any extra labour time over a 'quick fix' solution.
The procedure is to first contact us by
email, and then return the item to the address on this website enclosing
an advice note with name and address and nature of the fault. Please
include any RMA number allocated by the initial email contact.
PLEASE NOTE THAT RETURNS MEANS
RETURNING. WE DO NOT OFFER DIY SUPPORT OR SELL INTERNAL PARTS.
THIS POLICY IS NOT OPEN TO DEBATE.