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Support: Returns, repairs, and warranty.

 

 

We do not accept returns unless a lamp is defective so as to be reasonably judged as 'not of merchantable quality'

 All lamps are sold with a 12 months warranty from date of purchase. In certain circumstances outbound postage will be refunded. After 12 months a minimum 10 service charge plus return postage will be payable. The cost of parts used will be charged in addition, as will any extra labour time over  a 'quick fix' solution.

The procedure is to first contact us by email, and then return the item to the address on this website enclosing an advice note with name and address (and old address if changed since purchase) and nature of the fault. Please include any RMA number allocated by the initial email contact.

We do not correspond through third party websites that require us to 'sign up' to something, any emails received that link to such sites are automatically deleted.

PLEASE NOTE THAT RETURNS MEANS "RETURNING" - TO US. WE DO NOT SUPPORT DIY  REPAIRS OF ANY KIND TO OUR LAMPS OR SUPPLY OR SELL COMPONENT PARTS.

THIS POLICY IS NOT OPEN TO DEBATE.

LAMPS ARE SOLD AS SUITABLE FOR UNDERGROUND USE, HOWEVER TYPES AND CONDITIONS OF USE VARY DRAMATICALLY WE THEREFORE CANNOT ACCEPT RESPONSIBILITY FOR ANY ANCILLARY DAMAGE IN THE EVENT A FAULT DEVELOPS. NO LAMPS CURRENTLY PRODUCED ARE SUITABLE FOR DIVING.

 

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