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Support: Returns, repairs, and warranty.

 

 

We do not accept returns unless a lamp is defective so as to be reasonably judged as 'not of merchantable quality'

 All lamps are sold with a 12 months warranty from date of purchase. In certain circumstances outbound postage will be refunded. After 12 months a minimum 10 service charge plus return postage will be payable. The cost of parts used will be charged in addition, as will any extra labour time over  a 'quick fix' solution.

The procedure is to first contact us by email, and then return the item to the address on this website enclosing an advice note with name and address and nature of the fault. Please include any RMA number allocated by the initial email contact.

PLEASE NOTE THAT RETURNS MEANS "RETURNING". WE DO NOT SUPPORT DIY  REPAIRS OF ANY KIND OR SUPPLY OR SELL COMPONENT PARTS.

THIS POLICY IS NOT OPEN TO DEBATE.

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